Delivery & Returns

Delivery 

All items are posted 1st or 2nd Class via Royal Mail.
Postage costs are calculated at checkout and are based on the size & weight of the item/s. You will have an option at checkout to select 1st or 2nd class delivery to suit your needs. Items will be posted within 3 working days. Please allow an additional 1-2 working days for 1st class and 2-4 working days for 2nd class.
Please ensure your delivery address is correct at checkout. I cannot be held responsible for any items not received due to an incorrect address.
I will aim to deliver the goods by the date quoted. Please note that delivery times are not guaranteed. Once the item as left my care at a post-office I cannot be held responsible for how long delivery takes.
The following table gives a breakdown of postage costs.

Returns

I want you to be delighted with your order, but if for some reason you are not happy, please contact me within 30 days of receiving your item. Return postage costs are the responsibility of the buyer, but will be refunded if the item is deemed faulty. Items should be returned in their original packaging and in the condition they were sent out in within 30 days. Items will not be refunded if they are returned damaged in some way due to incorrect return packaging. For obvious reasons, custom pieces are not able to be refunded or exchanged unless deemed to have a fault.

I will issue a refund via the payment method used within 30 days of receiving the returned goods, providing they are returned in the condition they were in when delivered.